Stichting Hotel Claims Alliance

Oikeudellinen edustaja(t):

1. General information

Stichting Hotel Claims Alliance takes the protection of your personal data very seriously. We treat your data in accordance with the statutory data protection regulations, in particular those of the General Data Protection Regulation (GDPR), and in accordance with this privacy policy. We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security risks. Complete protection of data against access by third parties is not possible. Stichting Hotel Claims Alliance accepts no liability for third parties unless expressly stated.

2. In principle, no entering/processing of personal data

It is generally possible to use our website without having to provide personal data or without us processing such data. If Stichting Hotel Claims Alliance does collect personal data for certain purposes, this is done exclusively on a voluntary basis.

3. Collection of personal data via the registration form

If you wish to register as a legal or natural person to participate in our initiative against Booking.com, we ask you to enter, among other things, your first name, surname, e-mail address and telephone number in the registration form. This data will be processed by Stichting Hotel Claims Alliance in order to carry out the double opt-in procedure and subsequently contact you via the specified communication channels (e-mail, telephone) for the purpose of checking eligibility, collecting information and evidence documents and onboarding.

Legal basis: Art. 6 para. 1 lit. a GDPR; Art. 6 para. 1 lit. b GDPR

By submitting personal data via our registration form, you agree that the data entered may be processed for the purposes stated in this privacy policy. Processing for purposes other than those specified does not take place. You can revoke your consent for the future at any time without giving reasons. To do so, please contact contact[a]mybookingclaim.com.

The storage period of the data collected in accordance with section II.3. depends on whether an assignment agreement is concluded between you or the registered company and Stichting Hotel Claims Alliance following the data collection, which enables Stichting Hotel Claims Alliance to assert the claims assigned by you or the registered company to Stichting Hotel Claims Alliance against Booking.com and/or the companies affiliated with Booking.com:

1. In the event that no assignment agreement is concluded following the collection of data, Stichting Hotel Claims Alliance will store the data until one month after notification that no agreement will be concluded.

2. In the event that an assignment agreement is concluded following the collection of data, Stichting Hotel Claims Alliance will store the data for six months after the end of the extrajudicial or judicial enforcement of the assigned claims against Booking.com and its affiliated companies.

Any statutory retention obligations remain unaffected by the storage period specified in each case.

We share data collected in accordance with Section II.3. with processors with whom we work in the areas of hosting, information technology, web development, onboarding and customer support. These are currently the following companies:

1. AI ANTWORT:INTERNET GmbH, Wielandstr. 43, 10625 Berlin, Germany;

2. Meisterwerk Consulting AG, Weserstr. 4, 60329 Frankfurt am Main, Germany;

3. Litigation Financing & Capital GmbH, Weserstr. 4, 60329 Frankfurt am Main, Germany.

• Right to withdraw consent given in accordance with Art. 6 (1) GDPR (Art. 7 (3) GDPR)
• Right to information (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure ("right to be forgotten") (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to lodge a complaint with the competent supervisory authority (Art. 57 para. 1 lit. f GDPR)

Data is not transferred to third countries.

Legal obligation: None

Contractual obligation: None

It is not possible to check the entitlement to claim against Booking.com without the information marked as mandatory fields in the registration form. Consequently, participation in the initiative against Booking.com is also not possible without providing the relevant data.

Automated decision-making pursuant to Art. 22 (1), (4) GDPR does not take place.

You have the option of contacting us via our e-mail address (contact[a]mybookingclaim.com). We will only use the personal data transmitted to us in this way for the purpose for which you provide it to us when contacting us. If this involves information on communication channels (e.g. email address, telephone number), you also consent to us contacting you via this communication channel in order to respond to your enquiry. You can revoke this consent at any time for the future. To do so, please contact contact[a]mybookingclaim.com.